It's crucial to have accurate customer contact information for effective communication and smooth order processing.
Shopify stores can be set up so customers may checkout while only providing their phone number, as the email field is not set as mandatory by default. However, this can lead to lost notifications and inconveniences like missed package pickups. In this article, we will guide you through the process of configuring your Shopify settings to make the customer email field mandatory while placing orders in your Shopify store.
We strongly recommend implementing this change to improve communication and streamline your operations.
- Log in to your Shopify admin account using your credentials. Once logged in, you will be directed to the Shopify admin dashboard. In the lower-left corner of the page, locate and click on the 'Settings' option.
- Within the 'Settings' menu, you will find a range of configuration options. Select 'Checkout' from the available options and you will see the 'Customer contact method' section.
To make the customer email field mandatory, simply check the option that says 'Email'. This setting ensures that customers must input their email addresses during the checkout process. Once you have checked it, save the changes to apply the new configuration.
Bear in mind, that if you set up SMS notifications, customers who provide a phone number instead of an email address will receive their order confirmation via SMS on their mobile phones. This feature is available when your business address is located in the following countries:
- New Zealand
- United Kingdom
- United States
Please note that while customers can receive order confirmations via SMS, shipping notifications will not be sent through SMS. It's essential to consider this limitation when managing customer communication.