Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Integration Getting Started with Etsy Integration Getting Started with WooCommerce Integration What print products do you offer? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? How can I check your product price?

How can we help?

How quickly do you deliver?

The delivery time is determined by multiple factors, including but not limited to:

  • The product ordered
  • The print location
  • The destination country
  • The size of the order
  • The status of the network
  • The shipping method selected

Most packages are delivered 72 hours after the order has been placed and confirmed. This is thanks to the fact that today we print locally in 30+ countries. 

Tip: An overview of our average delivery times per country can be also found here.

If you want to get a more accurate estimation, you can place an order and see the estimated delivery dates for specific shipping methods.

Screenshot_2020-11-25_at_11.50.10.png

Please bear in mind that the estimated delivery date shown when placing the order includes:

  • Fulfillment time: the time to create your products, which depends on the product.
  • Shipping time: the time to deliver from the print partner to the delivery address, which depends on the production country, delivery country, shipping method selected, the status of the network, and other factors.

Note: The estimated delivery dates are indicative and do not constitute a guarantee. For high volumes, complex formats, certain countries, or special circumstances delivery times might vary.

 

Related articles

Was this article helpful?
5 out of 8 found this helpful