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What customer information does Gelato need to process the order?

We only need the information required for the order to reach the recipient. That includes:

  • delivery address
  • recipient's full name
  • email
  • phone number (for express shipping)

Phone number and email are used by shipping providers to notify the customer about the status of the order or arrange delivery. Phone number is a mandatory field for many express delivery methods. If for some reason the customer's email is not available, you can provide your own support email as a fallback strategy. In this case, you will receive all communications (if there is any) regarding the delivery of that order.

Please refer to our technical documentation for specific information, as there might be specific requirements in each country.

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