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My customer has a problem with their printed materials. What information do I need to provide to your customer support to resolve the issue?

Our Customer Support (CS) is available at apisupport@gelato.com. If there is a production error or delivery issue that you are not able to resolve yourself using our API portal, please reach out with the following details:

  • Gelato Order ID
  • The description of the issue
  • Photos of the issue (mandatory for production issues)

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