Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU Where do you print locally? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

Understanding Tax on Gelato API invoices

About Tax on Gelato API

Gelato is legally obligated to pay VAT and sales taxes on some customer orders.  Gelato AS is a Norwegian entity engaged in sales of printed materials to business customers located in multiple jurisdictions across the EU and non-EU. The Gelato Group also has local legal entities in China, India, Russia, Japan, Brazil and Chile. VAT regulation in the different jurisdictions are complex.  If you are uncertain about the tax treatment in your jurisdiction, please also contact your Finance department.

Whether or not tax is due depends on the item purchased, the shipping destination, the buyer's location, the production (printing) location and the actual tax rate determined by the applicable state/country and/or local tax rates. Gelato uses the billing address and shipping address you used for your order to determine the applicable tax. If you are in a jurisdiction where tax is due you will see the tax as a line item on your invoices and receipts.

 

VAT on Gelato orders in the EU VAT area

Gelato is legally obligated to pay value-added tax (VAT) on customer transactions. To determine the applicable tax rate, we use the shipment destination country you have entered in the shipment address in combination with the production (printing) location. In most cases, this means that the VAT rate applied will be that of the shipment destination country, since shipment destination country and production country are normally the same. If you are within a country where tax is due, you will see the VAT in the website checkout and as a line item on your billing invoices and receipts.

 

Was this article helpful?
1 out of 1 found this helpful