Go to Dashboard

How can we help?

Popular articles Welcome To Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce Why do Packaging Insert and Branded Label matter? Don’t they just increase costs? Are Packaging Insert and Branded Label available with all subscription plans? Are Packaging Insert and Branded Label available for all products and regions? Can I select to deliver Packaging Insert and Branded Label only to a specific country? Can I activate a Packaging Insert and/or Branded Label at a product type level (e.g. Poster) or at a variant level (e.g. Museum-Quality Matte Paper Poster)? How can I check your product price? What is the design editor? What are the design requirements for PDF uploads? How can I save my design in Gelato? How does the integration with Getty Images work? How does the integration with Shutterstock work? What print products do you offer? What's the difference between Ready-to-Hang Framed Posters and Framed Posters? Frames & Hangers - Stock Status Why do I get charged VAT/tax on some orders and not others? How do I add Gelato products to my Shopify store? How do I move my existing Shopify products to Gelato? How can I import orders from Shopify? How can I order customized designs through Shopify? Can I add a new variant to an existing product in Shopify? How can I delete a product or variant from my Shopify store? How do I set up shipping in Shopify? Why aren't my customers charged an extra shipping fee for additional items (Shopify)? How do I automatically apply Gelato live shipping prices to my Shopify store? How can I disable the vendor name under the product title in Shopify? How do I add Gelato products to my Etsy store? How do I move my existing Etsy listings to Gelato? How can I order customized designs through Etsy? How can I delete a product or variant from my Etsy store? How do I set up shipping for Etsy? What should I set the shipping origin to in the shipping profiles for Etsy? Do I have to list Gelato as a production partner on Etsy? How Can I Import Orders From WooCommerce? How do I add Gelato products to my WooCommerce store? How do I move my existing WooCommerce products to Gelato? How can I order customized designs through WooCommerce? Can I add a new variation to an existing product in WooCommerce? How can I delete Gelato products from my Woocommerce store? How do I set up shipping for WooCommerce? How do I automatically apply Gelato live shipping prices to my WooCommerce store? How can I import orders from Wix? How can I import orders from Squarespace? How can I import orders from BigCommerce? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? What is the manual order approval workflow? What is our default order approval workflow? Email Notification from Gelato: Order [123] is on hold - Action required Holiday order deadlines How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order? Gelato+ limited holiday offer: free shipping for the rest of 2022! What is Gelato+? Gelato+ Subscription FAQs

How do I place a manual order via the Gelato Dashboard?

Placing a manual order via the Gelato Dashboard is the perfect first step before you integrate with your ecommerce store. For example, this can be useful in case you want to place test orders.

The dashboard provides full access to all your orders, letting you check production progress, track shipments as well as cancel or edit orders.

manual_order.gif

Different ways to start a manual order

There are 3 different ways to place a manual order: 

  1. From the Dashboard home page, you can click on “New order”
  2. From the Orders section, you can click on “New order”
  3. From the Product Catalog, you can find the product you want and add it to your order

Add a product

The following steps explain how to place an order using the first two options. From the home page, click on “New order"  then “Add product”. You are then shown 2 options: 

  1. You can either create a new product from scratch by selecting from our catalog
  2. Select an existing product from your ecommerce store

mceclip0.png

Note: Please note that this second option is shown only if you have already connected your store to Gelato. 

Let’s create a product from our catalog.

  • Select a product category, e.g. Framed Posters, and then choose a product, e.g. Classic Matte Paper Wooden Framed Poster.
  • Then customize your product choosing between the available attributes. The customizable attributes vary depending on the product category, e.g., in this case, I can select the format, the orientation, and the frame color. Let’s pick a 30x40cm horizontal with a black frame.
  • You can now see the price for the product (which is the same for all countries worldwide for most products), the price for shipping to different areas (we do offer flat shipping rates for most products) as well as additional attributes and product characteristics.
  • At this point, you have 2 options to upload your design: 
  1. You can either create your design from scratch using our editor, by clicking on the button “Start designing”, and upload a picture. The main advantage of the editor is that you are able to resize and move the picture once is uploaded, you can add text, and much more.
    start_designing_button_in_catalog.png
  2. Alternatively, you can directly upload a PDF or image file (e.g. PNG or JPEG) if your file is print-ready, which means that it does have to have the right dimensions, as you won’t be able to resize it afterward. In this case, click on the 3 dots next to the "Start designing" button and select “Upload print file”

For this example, let’s click on “Start designing”.

  • Here you can add a new picture (or text box) by using the “Add new” button and upload a picture from your computer, Google Photos, Facebook, or Instagram. In this example, I am going to add a picture from my computer.
  • Once the picture is uploaded, you can add it to your design by clicking on the “plus” button, adjusting it, adding text, and more. Once you are satisfied, you can proceed with your order.

Review your order details

On this page, select the quantity, define a retail price - if you want - (which is the price you charge your customer), and select the currency, then click on “Continue to shipping”.

Here you will need to add the shipping address where you want this delivered to and, optionally, the order number, which will be used to identify your order. 

Then click “Calculate shipping” to show the available shipping methods for that address, including the estimated delivery date and price.

Once you select the shipping method, you can add the retail price for this too - which is how much you will charge your customers for shipping - and then click on “Continue to review”

The last thing you need to do is to select the payment method among the ones available. You can also add a valid payment method if this is your first time placing an order, like in this case.

Finally, once you have selected the payment method, press “Pay securely” to complete the payment and place your order.

 

Was this article helpful?
9 out of 12 found this helpful