Go to Dashboard

How can we help?

Popular articles Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? (3 free orders) Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? In which countries do you have local production? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order couldn't be processed Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

How do I place a reorder via the Gelato Dashboard?

If you need to place a reorder for one of your existing orders, e.g. because the original order was damaged or lost in transit, you can do that easily with our Gelato Dashboard. 

1. Go to the Orders page and find the order you would like to reorder. 

Tip: You can use the filters to retrieve your order faster.

Screenshot_2019-10-29_at_11.02.34.png

 

2. Click on the order reference ID to open the order detail page, where you can review all the information around your order. Click on Reorder at the top-left corner.  

Screenshot_2019-10-29_at_11.02.43.png

 

3. Review the order details and click on Get quote on the right-hand side to get a quote of the cost of the shipping.

Screenshot_2019-10-29_at_11.02.57.png

 

4. The available shipping options (with corresponding prices) will be displayed at the bottom of the screen. Select the one you prefer and click on Place order on the right-hand side.

Screenshot_2019-10-29_at_10.48.51.png

 

5. A confirmation message will be displayed at the top of the screen. You can click on the link to view the details of your order. 

Screenshot_2019-10-29_at_10.49.01.png

Was this article helpful?
0 out of 0 found this helpful