Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Integration Getting Started with Etsy Integration Getting Started with WooCommerce Integration What print products do you offer? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? How can I check your product price?

Where do you print locally?

Gelato offers local production in 32 countries (see list below) thanks to our more than 100 production partners. Distributed production across multiple locations does not only speed up delivery times but also helps reduce costs, carbon emissions and enables you and your customers to support local businesses.

On the product page in our catalog, you can find an indication of the countries where a product is fulfilled locally - see the example below.

Screenshot_2021-02-19_at_10.04.09.png

Screenshot_2021-02-19_at_10.04.37.png

We are constantly expanding our product range, and not all items are offered and produced in all locations. Sometimes, we may route an order to a different producer and ship the product internationally, rather than to the location closest to your customer. Where an order is routed is determined by an algorithm that works to ensure stock availability, production capacity, and logistics to ensure a smooth and fast delivery.

Our local presence still enables us to produce more than 85% of your orders in the same country as where they are delivered, and we are constantly expanding our network to include more countries and territories. We deliver worldwide to countries where we do not offer local production.

Note: Please note that having production capabilities in a specific country doesn't necessarily mean that a product will be printed in that country, due to technical or logistical limitations.

Tip: Read also How quickly do you deliver? and our Getting started guide for shipping for more information on shipping with Gelato.

 

Americas (5)

  • Brazil
  • Canada
  • Chile
  • Mexico
  • USA

 

Europe (16)

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

 

Africa and Middle East (2)

  • Turkey
  • United Arab Emirates

 

Asia and Oceania (9)

  • Australia
  • China
  • India
  • Japan
  • Malaysia
  • New Zealand
  • Russia
  • Singapore
  • South Korea
Was this article helpful?
4 out of 6 found this helpful