Go to Dashboard

How can we help?

Popular articles Welcome To Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce How can I check your product price? What is the design editor? What are the design requirements for PDF uploads? How can I save my design in Gelato? How does the integration with Getty work? How does the integration with Shutterstock work? What print products do you offer? Frames & Hangers - Stock Status Why do I get charged VAT/tax on some orders and not others? How do I add Gelato products to my Shopify store? How do I move my existing Shopify products to Gelato? How can I import orders from Shopify? How can I order customized designs through Shopify? Can I add a new variant to an existing product in Shopify? How can I delete a product or variant from my Shopify store? How do I set up shipping in Shopify? Why aren't my customers charged an extra shipping fee for additional items (Shopify)? How do I automatically apply Gelato live shipping prices to my Shopify store? How can I disable the vendor name under the product title in Shopify? How do I add Gelato products to my Etsy store? How do I move my existing Etsy listings to Gelato? How can I order customized designs through Etsy? How can I delete a product or variant from my Etsy store? How do I set up shipping for Etsy fulfilment? What should I set the shipping origin to in the shipping profiles for Etsy? Do I have to list Gelato as a production partner on Etsy? How Can I Import Orders From WooCommerce? How do I add Gelato products to my WooCommerce store? How do I move my existing WooCommerce products to Gelato? How can I order customized designs through WooCommerce? Can I add a new variation to an existing product in WooCommerce? How can I delete Gelato products from my Woocommerce store? How do I set up shipping for WooCommerce? How do I automatically apply Gelato live shipping prices to my WooCommerce store? How Can I Import Orders From Wix? How Can I Import Orders From Squarespace? How Can I Import Orders From BigCommerce? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? What is the manual order approval workflow? What is our default order approval workflow? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order? What is Gelato+? Gelato+ Subscription FAQs

Where do you print locally?

Gelato offers local production in 33 countries (see list below) thanks to our more than 100 production partners. Distributed production across multiple locations does not only speed up delivery times but also helps reduce costs, carbon emissions and enables you and your customers to support local businesses.

On the product page in our catalog, you can find an indication of the countries where a particular product can be fulfilled locally - see the example below.

Screenshot_2022-07-20_124414.png

Screenshot_2022-07-20_124429.png

We are constantly expanding our product range, and not all items are offered and produced in all locations. Sometimes, we may route an order to a different producer and ship the product internationally, rather than to the location closest to your customer. Where an order is routed is determined by an algorithm that works to ensure stock availability, production capacity, and logistics to ensure a smooth and fast delivery.

Our local presence still enables us to produce more than 85% of your orders in the same country as where they are delivered, and we are constantly expanding our network to include more countries and territories. We deliver worldwide to countries where we do not offer local production.

Note: Please note that having production capabilities in a specific country doesn't necessarily mean that a product will be printed in that country, due to technical or logistical limitations.

Tip: Read also How quickly do you deliver? and our Getting started guide for shipping for more information on shipping with Gelato.

Countries we produce products in

Americas (5)
Brazil
Canada
Chile
Mexico
USA
Europe (17)
Austria
Belgium
Czech Republic
Denmark
France
Germany
Greece
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom
Africa and Middle East (3)
South Africa
Turkey
United Arab Emirates
Asia and Oceania (8)
Australia
China
India
Japan
Malaysia
New Zealand
Singapore
South Korea

 

Was this article helpful?
9 out of 21 found this helpful