Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

Why do I get charged VAT/tax on some orders and not others?

Gelato is legally obligated to pay VAT and sales taxes on some customer orders. Whether or not tax is due depends on the item purchased, the shipping destination, the buyer's location, the production (printing) location and the actual tax rate determined by the applicable state/country and/or local tax rates. You can find this information on the order detail page by clicking on the info callout next to "Tax" - see below:

Screenshot_2021-01-28_at_17.33.50.png

Read more...

Important: Gelato is not a financial or tax advisor, for specific questions related to VAT we recommend you reach out to your accountant.

 

Was this article helpful?
1 out of 3 found this helpful