Go to Dashboard

How can we help?

Popular articles Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU Where do you print locally? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

How can I add, remove and manage users in the Gelato Dashboard?

This Users section of the Gelato Dashboard contains a list of all your users, allows you to create new users (Add user button at the top-right corner) and to manage them. By clicking on the name of the desired user, you can update their information or assign them a role, as well as delete the account.

Screenshot_2020-02-24_at_12.05.20.png

Permissions

When adding a new user, you can select different roles and customized permissions. The main default roles you will find are:

  • Admin: This role has full permissions including managing other users and account features
  • Customer Support: This role comes with a predefined set of permissions that are normally suited for your Customer Support agents, such as view and create orders
  • Developer: This role comes with a predefined set of permissions that are normally suited for developers in your team responsible to set up the integration
  • Custom permissions: You can always customized the predefined permission levels according to your specific needs

Screenshot_2020-02-24_at_12.04.13.png

Screenshot_2020-02-24_at_12.00.48.png

 

Was this article helpful?
0 out of 0 found this helpful