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How do I change a shipping address for an order?

If a customer notifies you of an address change, you can update the address on the order page. Please note that it is not possible to modify the country field. If it needs to be modified, a new order will have to be placed

Note: You cannot update shipping address details after the status is changed to "Printed".  In this case, you will need to place a new order. You can only make updates when the order is in the "Passed" state.

1. Go to the Orders page and find the order that you would like to change.

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2. Click on the order to open the order detail page, where you can review all the information regarding the order. Click on Edit (next to Shipping Address) in order to make the required changes.

3. Review and adjust the shipping address and click Save to confirm your changes

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Note: If you have been contacted by Gelato to update your customer's address due to errors in the address, please update the address as described above, even if the order is in the "Printed" stage. If you are unable to update this yourself, please get in touch with our team.

 

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