Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Integration Getting Started with Etsy Integration Getting Started with WooCommerce Integration What print products do you offer? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? How can I check your product price?

How do I check the order status in the Gelato Dashboard?

If a customer asks for an update on their order, you can navigate to our Gelato Dashboard to check this.

1. Go to the Orders page and find the order that you would like to check.

9.png

2. Click on the order reference ID to open the order detail page, where you can review all the information regarding your order, including product details, recipient and shipping address, shipping method, estimated delivery date, order status, etc. Order status is ‘Shipped’ in the example below, indicated by the two green labels.

Note: You can read more about the possible order statuses here.

Screenshot_2020-03-09_at_14.03.02.png 

3. In order to see a more detailed breakdown, click on Event History and additional details will be revealed.

 Screenshot_2020-03-09_at_14.02.49.png

Was this article helpful?
1 out of 2 found this helpful