Go to Dashboard

How can we help?

Popular articles Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU In which countries do you have local production? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

How do I check shipping method and tracking in the Gelato Dashboard?

If a customer requires additional information regarding estimated delivery and tracking, navigate to our Gelato Dashboard to check this.

1. Go to the Orders page and find the order that you would like to check.

2. Click on the order reference ID to open the order detail page, where you can review all the information regarding your order. Under the heading Shipping Method, is the information that you require.

Important:The tracking link won't be generated until the product has been printed and is ready to be shipped. So, if you can't find the tracking link, please wait until it has been generated. Also, some shipping methods might not be tracked, therefore you might not have a tracking link.



Was this article helpful?
1 out of 1 found this helpful