Go to Dashboard

How can we help?

Popular articles Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU In which countries do you have local production? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

How does the sign-up promotion work?

As a new customer, we recommend placing your first order as soon as possible to experience first-hand the power of Gelato's global network and see how your designs are rendered on physical products. See also: Do you offer a free sample pack to test different paper options or formats?

As a promotional offer for new customers, we offer 50% off the product cost on your first order for 72 hours from the moment you sign up. You will still need to pay for the remaining 50%, as well as for shipping and any applicable taxes. The discount will be automatically applied when you are placing the order.

Don't miss the chance to place your first order with a 50% discount!


Want to see how? See the short video below:

Was this article helpful?
1 out of 1 found this helpful