If you’re not satisfied with the quality of the products your customers received, get in touch and we’ll do everything we can to investigate and find a solution. If your claim is validated by our quality assurance team, we will send a reprint to your customers as quickly as possible.
In this article:
Making a claim
Get in touch with us via email with order ID and pictures within 14 days after delivery of an order.
We use the same print machines, paper types and work processes at the print houses to minimize colour variations. Having said that printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency and final result: machine type, machine setting, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under quality guarantee.
We'd much rather fix any problems and send a reprint to make sure your customers are happy with their order. If that's not possible or your customers can't wait for a new batch, we'll give you a refund.
Note: Depending on the type of claim you may be asked to send the product you are claiming about for investigation. We will reimburse shipping costs incurred for sending the copies back.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Unclaimed - Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.
Returned by Customer - We currently do not support returns due to the fact that most of the products we offer are personalized. Should you want to submit a new order, you will be liable for the costs of the new order.