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Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? (3 free orders) Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? In which countries do you have local production? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order couldn't be processed Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

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Where can I find a report to know the VAT applied to my orders?

VAT rates can apply in some or all of your orders depending on certain variables (product, contry of production and shipping, etc). You can download a comprehensive report containing all the billing details of your orders for any given time in Order Billing Receipts. You can find this section on the left hand side menu of your account.

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