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Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

In what format can I upload my files?

There are 2 different ways to create files that are printable with Gelato:

  • you can either upload a print-ready file (PDF or image) - In this case, click on the button "Upload your print" on the product page. Once you upload the file, you won't be able to resize it.

Note: We recommend uploading your PDFs according to our file requirements.

  • you can use our design editor to create your file from scratch (using a PDF, PNG/JPG file, and/or adding text boxes) - In this case, click on the button "Design your print" on the product. page. Once you upload the file, you will be able to move it, resize it, etc.

Note: We recommend designing posters and all non-paper products such as canvas, apparel, mugs, acrylic, metallic, using sRGB image files, as this will help preserve the greatest possible vibrancy from the images when the product is printed. For small format digital printing such as brochures and business stationery, we recommend using CMYK image files.

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