Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce How does the sign-up promotion work? How can I check your product price? What is the design editor? What are the design requirements for PDF uploads? How can I save my design in Gelato? How does the integration with Getty work? How does the integration with Shutterstock work? What print products do you offer? Frames & Hangers - Stock Status Why do I get charged VAT/tax on some orders and not others? How do I add Gelato products to my Shopify store? How do I move my existing Shopify products to Gelato? How can I import orders from Shopify? How can I order customized designs through Shopify? Can I add a new variant to an existing product in Shopify? How can I delete a product or variant from my Shopify store? How do I set up shipping in Shopify? Why aren't my customers charged an extra shipping fee for additional items (Shopify)? How do I automatically apply Gelato live shipping prices to my Shopify store? How can I disable the vendor name under the product title in Shopify? How do I add Gelato products to my Etsy store? How do I move my existing Etsy listings to Gelato? How can I order customized designs through Etsy? How can I delete a product or variant from my Etsy store? How do I set up shipping for Etsy fulfilment? What should I set the shipping origin to in the shipping profiles for Etsy? Do I have to list Gelato as a production partner on Etsy? How Can I Import Orders From WooCommerce? How do I add Gelato products to my WooCommerce store? How do I move my existing WooCommerce products to Gelato? How can I order customized designs through WooCommerce? Can I add a new variation to an existing product in WooCommerce? How can I delete Gelato products from my Woocommerce store? How do I set up shipping for WooCommerce? How do I automatically apply Gelato live shipping prices to my WooCommerce store? How Can I Import Orders From Wix? How Can I Import Orders From Squarespace? How Can I Import Orders From BigCommerce? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? What is the manual order approval workflow? What is our default order approval workflow? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order? What is Gelato+? Gelato+ Subscription FAQs

How are the orders packaged for shipping?

Based on our experience shipping millions of orders worldwide and supported by our customer feedback, we have defined the most efficient and damage-resistant ways to package our products to ensure compliance with local shipping requirements as well as the lowest damage rate.

If an order is damaged during transport, we have a simple process in place to support you.

We currently do not offer custom or branded packaging. At the same time, your company name will be visible as the sender on the shipping label.

Note: Please note that the pictures used below are only examples as packaging might vary between countries.

Posters only

We use different packaging depending on the size of the poster as well as the country where the item is produced and shipped to.

Our standard packaging for posters is:

  • Flat for posters up to A4 (up to 100 posters per package)
  • Tube for posters above A4 (up to 5 posters per tube)

At the same time, there are some exceptions due to specific requirements in some countries and with some shipping providers:

  • Tube with shipping roll: It might be used in the following countries DK, DE, NO, CH, FR, UK, AU, SG, NL, BE, AT 

Packaging_material_posters.jpg  

  • Triangular/rectangular boxes: Typically used in the US, Canada and Brazil

Triangle.png

Frames and Framed Posters

The frames come pre-packed with corners and film and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness and for multi-item orders (max 3 frames in one package).

image28.jpgimage25.jpg

The posters are packaged separately in an inner paperboard folder (max 10 posters in one inner folder).

Note: Your customer may think the folder containing the poster is an insert to protect the frame and believe that the poster is missing from their framed poster order. 

image46.jpg

image56.jpg

Note: Plexiglass used in frames may also carry a protective film but this is often applied to both the front and the back of the glass. This often has a blue hue to it. These protective films can be mistaken for scratches, bubbles or a coloured cast to a print/glass.

Canvas, Acrylic/Metal prints

These products are packaged with strong edges to protect the items. In addition, we wrap the item in bubble plastic/craft for additional protection. Example of packaging below:

Bubble_Wrap.jpeg mceclip0.png

Note: Acrylic will be covered with a protective film on the face of the image, this film will vary in colour depending on the supplier & it could be milky, green or blue typically. These protective films can be mistaken for scratches, bubbles or a coloured cast to a print/glass.

Mugs

Packaging for mugs might vary from country to country. The picture below is just an example of the packaging used for single mug orders.

IMG_3696.jpeg

For orders with more than one mug, we pack each mug individually like above, and up to 6 mugs in a larger cardboard box. 

Apparel/Tote bags

We currently package apparel and tote bags orders in a few different ways depending on the item quantity in the order.

  • For smaller orders, our print partners put the clothing items directly into a satchel without any tissue as we would like to minimize packaging as much as possible to reduce waste. The material of the satchel could range from waterproof kraft paper bags, plant-based plastic bags, to polythene mailers, depending on the size of the order and the print partners.
  • For larger orders (roughly more than 8 T-shirts), our print partners could package clothing items with cardboard boxes. They might wrap the clothing items first using tissues or additional bags to maintain the condition of the clothing.

Photo Books, Cards, Flyers, and Brochures

Cards, Flyers, Brochures (small quantities) 

Business Cards

 

Heavy orders (more than 3 kg)

 

Was this article helpful?
2 out of 3 found this helpful