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Popular articles Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU In which countries do you have local production? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

Where is Gelato registered for Tax/VAT purposes?

Gelato is registered in several countries around the world for tax/vat purposes. Here is an overview:


  •  Brazil
  •  Canada
  •  Chile
  •  USA (Gelato pay sales tax in the states of: California, Georgia, Illinois, Massachusetts, Pennsylvania, Utah, Idaho, and Texas)

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Asia and Oceania

  •  Australia
  •  China
  •  India
  •  Japan
  •  New Zealand

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  •  Austria
  •  Belgium
  •  Czech Republic
  •  Denmark
  •  France
  •  Germany
  •  Ireland
  •  Italy
  •  Netherlands
  •  Norway
  •  Poland
  •  Portugal
  •  Russia
  •  Spain
  •  Sweden
  •  Switzerland
  •  United Kingdom

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Note: Please note this can change at any time.

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