Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

How do I move my existing Shopify products to Gelato?

You can easily move your existing products in Shopify to be fulfilled via Gelato, no matter if you today fulfill them via another supplier or manually yourself. 

There are 3 options to move your products:

  1. Import orders (highly recommended for everyone)
  2. Connect individual products (if you have a few products)
  3. Bulk connect products (if you have hundreds or thousands of products)


Import orders

You can easily transition your future orders and products to Gelato by using the Import order functionality. It will create all orders that you receive in Shopify as draft orders in Gelato. The orders will have status Not connected and you can choose if you want to connect or ignore each order item in the order. Once you have connected an order item any future order with the same product will be automatically processed for you (in accordance with your store settings).

Read more >


Connect individual products

If you only have a few existing products in your Shopify store that you would like to move to Gelato, you can connect them individually. 


Read more >


Bulk connect products

If you are looking to move to Gelato and have hundreds or thousands of products in your store, then this option is for you. 

To bulk migrate the products and variants we will leverage the Bulk Import Products functionality. There is no limit to how many products and variants that can be imported and connected with it in one go. 

Read more >

Was this article helpful?
1 out of 2 found this helpful