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Popular articles Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU In which countries do you have local production? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

How can I order customized designs through Shopify?

If you are selling customized products through your Shopify store, there are 2 different ways to support this with Gelato:

 

Manual order approval workflow 

The order approval functionality allows you to upload custom designs after your customers place an order. All the order placed by your customers are automatically set to status "Pending Approval" and will require your approval to add the customized file before it is sent to print and shipped to your customers.

This is a perfect solution if you are selling products with customizations that require a designer to create the final design based on your customer's input. 

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Online design editor in your store

A great alternative to the manual approval workflow is to use our online design editor directly in your store. This way, your customers will be able to customize your products directly from your store before they add it to the cart. This is a perfect solution if the product customization options are limited and can be done directly by your end-customer without the need of a designer (e.g. customizing a text box or changing an existing image). 

Watch this short video to see how you can enable this great feature for your store and your products today!

How do I select what actions a customer can do with a layer?

You can control what type of actions your customers can do for each of the layers in the design through the layer lock icon. 

  • Personalisation disabled for the layer: The customer can’t edit the layer. 
  • Personalisation enabled and unlocked layer: The customer can change the text (including font size, colour, alignment) / image, move/resize/delete/copy the layer. 
  • Personalisation enabled and locked layer: The customer can change the text/image. The customer cannot move, resize, delete, copy the layer. 

 

Note: Please note that it is possible to activate the manual order approval workflow even if your end-customers are customizing the design using the online editor in your store. This is something you can use if, for example, you want to validate the customization before the order is sent to production.

 

 

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