Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Getting Started Guide (Etsy integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

Getting Started Guide (Shopify integration)

In this guide, you will find the most important information to get started if you want to integrate your Shopify store with Gelato.


Connect your Shopify store to Gelato



Add Gelato products to your Shopify store

If you don't have any existing products in your Shopify store, you can add Gelato products in minutes.

Read more...  


Do you sell customizable products?

You can activate our design editor in your store to allow you end-customers to personalize your products before check-out - see video below - or activate the manual order approval workflow if, for example, you have a design team that needs to create the customized design before the order is processed.

Read more... 


Migrating existing Shopify products to Gelato

If you are already using another print on demand provider to fulfil your orders, you can also migrate your existing products in Shopify to be fulfilled with Gelato.  


Tip: Do you have many products to migrate? We do offer an option to migrate your products in bulk.


Setting up shipping in Shopify  

We have created Gelato shipping profiles in order to simplify the setup shipping for the products you sell in your Shopify store that are fulfilled by Gelato.

Tip: You can read more about shipping with Gelato here


Additional resources

For additional resources and information, please refer to the dedicated section of our Help Center.


Was this article helpful?
1 out of 2 found this helpful