Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Integration Getting Started with Etsy Integration Getting Started with WooCommerce Integration What print products do you offer? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? How can I check your product price?

Where can I find my invoices and receipts?

If you have signed a contract with us and are using company invoice as a payment method, you will receive invoices from Gelato as per our contract agreement.

If you have signed up and are paying with credit card, Gelato won't be sending you any invoices. You can always see the amounts you were charged from the order history (Orders menu on the left).

 

Download individual receipts

When you click on an order, you can download the receipt as a PDF using the dedicated button on the right - see below.

 

Screenshot_2020-10-05_at_15.41.50.png

 

Download report in xls or csv

Alternatively, you can download a report from the Order Billing Receipts menu.

Screenshot_2020-06-30_at_09.49.33.png

 

Download an Account Statement

Finally, you can also export an Account Statement with VAT report that has an overview of all the orders in a specific time frame.

1. Go to Orders and click on Export, then select Export Account Statement.

3.png

2. Select the time frame

4.png

 

3. You will receive the export to your email.

5.png

 

4. This is how the emails look like with a link to download the report. 

7.png

 

 

Was this article helpful?
1 out of 3 found this helpful