Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

Where can I find my invoices and receipts?

If you have signed a contract with us and are using company invoice as a payment method, you will receive invoices from Gelato as per our contract agreement.

If you have signed up and are paying with credit card, Gelato won't be sending you any invoices. You can always see the amounts you were charged from the order history (Orders menu on the left).

When you click on an order, you can download the receipt as a PDF using the dedicated button on the right - see below.

 

Screenshot_2020-10-05_at_15.41.50.png

 

Alternatively, you can download a report from the Order Billing Receipts menu.

Screenshot_2020-06-30_at_09.49.33.png

 

 

Was this article helpful?
1 out of 3 found this helpful