In the unfortunate case that your customer's order arrives damaged in the mail, please Report a problem on the order details page within 30 days of your customer receiving the item and we will be happy to send you a replacement order. Be sure to include:
- A description of the problem and details about how the order was packaged.
- Pictures of the damaged order item(s) and its packaging (outside of the packaging and its inserts).
The pictures are very important for our team for internal reporting. We will also ask you 'Is the package also damaged?' along with requesting photo evidence, as when an order arrives damaged, we trigger an internal investigation with our print and logistics partners to ensure that this doesn't occur again and that any improvements are applied as soon as possible. We highly appreciate your input in answering all the questions and providing us with all the valuable pictures.
If your order contains more than one item, please let us know if you will require a reprint for all items.
Alternatively, you can also get in touch with our support team with the above information.