How can we help?


What if a product is damaged?

If something arrives damaged:

  • Place a Reorder via the API Portal
  • If you would like to file a claim and get a refund for the resubmitted order, reach out to Gelato Support ( or via chat) with the following information:
    • Original Order Number
    • Resubmitted Order Number
    • Description of Error (with pictures if applicable)
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