Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

How do I see where a specific product is being printed?

Gelato has 100+ print partners in 33 countries worldwide. As our ordering system is automated, the printing is done as close to the shipping address as possible for faster delivery and to avoid customs fees.

Currently, we don't show the exact production location as this can be affected by a number of factors and change over time. At the same time, we strive to always expand our network and produce all products locally in the markets we support.

Moreover, for most products, we offer flat-rate shipping which allows you to determine in advance how much you will pay for shipping to a specific country.

Note: Occasionally, some products (or product variants) might not be available to order to specific locations, due to several factors. Please refer to our Product Catalogue for a full overview of the products we support in different countries.

Was this article helpful?
1 out of 2 found this helpful