Go to Dashboard

How can we help?

Popular articles Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU In which countries do you have local production? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

Where are the print files stored?  Are they deleted after the order is fulfilled?

Print files are being uploaded by you to your account and shared with the printers in the respective country in order to fulfil your orders. They then have a contractual obligation to delete the files within 14 days after printing. The files are still stored on your account until you ask us to delete them. Gelato has an automated deletion process in place for this. We believe you should decide how long you want to keep the files in your account. Gelato is using AWS storage in Ireland.


Was this article helpful?
1 out of 1 found this helpful