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Delivery for submitted combination of products isn't possible to chosen destination

If you are getting this error message:

"Delivery for submitted combination of products isn't possible to chosen destination"

it means that the specific product you are trying to order can't be produced in that specific location.

This might be caused by several factors - some examples below include recommended solutions.

  • Frames, hangers and framed posters: We have global availability of these products so this error shouldn’t occur. If this happens please reach out to our Customer Support team with information on the product(s) you are trying to order, the shipping address and a screenshot of the error.
  • Cards, Calendars, and Roll-ups:  It is possible that you selected a specific format that is not supported in that country. These items are region-specific to North America and the Rest of the World. Please double-check our product catalog to ensure that you are not ordering a region-specific item that may not be supported to the destination location, find the closest alternative and order that instead. If the item is supported in the catalog but you still get that error, please reach out to our Customer Support team with information on the product(s) you are trying to order, the shipping address, and a screenshot of the error.

Note: Please note that we currently offer automatic conversion between lb and gsm papers for posters only.

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