Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Integration Getting Started with Etsy Integration Getting Started with WooCommerce Integration What print products do you offer? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? How can I check your product price?

How can we help?

Delivery for submitted combination of products isn't possible to chosen destination

If you are getting this error message:

"Delivery for submitted combination of products isn't possible to chosen destination"

it means that the specific product you are trying to order can't be produced in that specific location.

This might be caused by several factors - some examples below including recommended solutions.

  • Frames, hangers and framed posters: We have global availability of these products so this error shouldn’t occur. If this happens please reach out to our Customer Support team with information on the product(s) you are trying to order, the shipping address and a screenshot of the error.
  • Other products:  It is possible that you selected a specific format that is not supported in that country. Please check the product catalogue for product availability. If not supported in the catalogue, find the closest alternative and order that. If supported in the catalogue and still get that error, please reach out to our Customer Support team with information on the product(s) you are trying to order, the shipping address and a screenshot of the error.

Note: Please note that we currently offer automatic conversion between lb and gsm papers for posters only.

 

Related articles

Was this article helpful?
1 out of 1 found this helpful