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How can we help?

Delivery for submitted combination of products isn't possible to chosen destination

If you are getting this error message:

"Delivery for submitted combination of products isn't possible to chosen destination"

it means that the specific product you are trying to order can't be produced in that specific location.

This might be caused by several factors - some examples below including recommended solutions.

  • Frames, hangers and framed posters: We have global availability of these products so this error shouldn’t occur. If this happens please reach out to our Customer Support team with information on the product(s) you are trying to order, the shipping address and a screenshot of the error.
  • Other products:  It is possible that you selected a specific format that is not supported in that country. Please check the product catalogue for product availability. If not supported in the catalogue, find the closest alternative and order that. If supported in the catalogue and still get that error, please reach out to our Customer Support team with information on the product(s) you are trying to order, the shipping address and a screenshot of the error.

Note: Please note that we currently offer automatic conversion between lb and gsm papers for posters only.

 

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