Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

What if an order is late?

Check the order status, estimated delivery date and tracking link in the Gelato Dashboard:

Screenshot_2020-12-01_at_12.01.37.png

Based on the information you see, there are several cases:

Order on time: The estimated delivery date has not passed yet 

Please wait a few more days until the estimated delivery date has passed before you contact Gelato. In the meantime, you can monitor the tracking link.

 

Order not dispatched: The estimated delivery date is already in the past and the order has not been shipped

If the order is still in status "Printed" even past the estimated delivery date, please reach out to our Gelato Support team for further assistance.

 

Late shipping: The estimated delivery date is already in the past and the order has been shipped

If the order is in status "Shipped" and it is past the max estimated delivery date, please check the tracking link for your order, as well as the order status and history.

  • If there are recent updates in the tracking history, please wait for a few more days before you reach out to us and continue to monitor the updates.
  • If there are no updates for several days, please reach out to our Gelato Support team for further assistance.

Note:  The estimated delivery date provided is based on information from carriers and is not a guarantee. For international shipments, there may be several days in between tracking updates due to customs clearance processes. 

 

Was this article helpful?
1 out of 1 found this helpful