Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU Where do you print locally? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

Where can I see all the charges of my Wallet?

Here you can see all orders charges and the top-ups you made on your wallet.

  • Go to Settings > Payment method 

mceclip2.png

  • Click on the 3-dot menu and select Transaction History

mceclip0.png 

Tip: Use the date filter to have a narrower search result.

 

 

Was this article helpful?
2 out of 2 found this helpful