Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

Do you send an order confirmation email?

Yes, we do send an automatic order confirmation email for all the orders you place manually via the Gelato Dashboard. Currently, we don't send such an email for orders placed via Shopify, Etsy, WooCommerce, or API integration.  

The email contains basic information about your order, such as:

  • Order ID
  • Price (incl. product, shipping, applicable taxes, and discounts)

In the email, you can also find a link to the order in the API Portal that allows you to review the order, check its status, obtain a tracking link, and make changes where possible.

Important information

  • The email is NOT sent to your end-customer 
  • The email is NOT sent for orders placed via Shopify, Etsy, WooCommerce, or API integration
  • If you don't want to receive order confirmation emails for your orders, please reach out to us and we will deactivate this feature
Was this article helpful?
2 out of 2 found this helpful