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Do you send an order confirmation email?

Yes, we do send an automatic order confirmation email for all the orders you place manually via the Gelato Dashboard. Currently, we don't send such an email for orders placed via Shopify, Etsy, WooCommerce, or API integration.  

The email contains basic information about your order, such as:

  • Order ID
  • Price (incl. product, shipping, applicable taxes, and discounts)

In the email, you can also find a link to the order in the API Portal that allows you to review the order, check its status, obtain a tracking link, and make changes where possible.

Important information

  • The email is NOT sent to your end-customer 
  • The email is NOT sent for orders placed via Shopify, Etsy, WooCommerce, or API integration
  • If you don't want to receive order confirmation emails for your orders, please reach out to us and we will deactivate this feature
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