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What if an order is lost in the mail?

For packages lost in transit, we'll cover the costs of reprinting and shipping a replacement order for you.

In order to do that, we might need you to confirm first with your customer that the shipping address was correct and that your customer got in touch with their local post office to try locating the lost order.

For the order to be considered as lost, we might first need to confirm with the shipping provider.

Important: If the tracking information states that an order was delivered but your customer thinks they haven't received it, we won't be responsible to reship that order and any replacements would be at your expense.

 

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