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Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

I cannot log in to Gelato. What should I do?

If you are unable to log in to Gelato API, please follow these steps:

  • Ensure that you are trying to log in to the correct portalhttps://dashboard.gelato.com/
  • Ensure that the email you are using is the correct one, especially if you have created (by mistake) multiple accounts.
  • Try to use a different browser
  • Try to log in in incognito mode
  • Try to clear your browser's cache
  • Click on "Forgot password?" and wait for the email to reset your password. If you don't receive the email, check you spam/junk folder

Should none of the above work, please reach out to Gelato Support team.  

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