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I cannot log in to Gelato. What should I do?

If you are unable to log in to Gelato API, please follow these steps:

  • Ensure that you are trying to log in to the correct portal
  • Ensure that the email you are using is the correct one, especially if you have created (by mistake) multiple accounts.
  • Try to use a different browser
  • Try to log in in incognito mode
  • Try to clear your browser's cache
  • Click on "Forgot password?" and wait for the email to reset your password. If you don't receive the email, check you spam/junk folder

Should none of the above work, please reach out to Gelato Support team.  

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