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Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

I cannot log in to Gelato. What should I do?

If you are unable to log in to Gelato API, please follow these steps:

  • Ensure that you are trying to log in to the correct portalhttps://dashboard.gelato.com/
  • Ensure that the email you are using is the correct one, especially if you have created (by mistake) multiple accounts.
  • Try to use a different browser
  • Try to log in in incognito mode
  • Try to clear your browser's cache
  • Click on "Forgot password?" and wait for the email to reset your password. If you don't receive the email, check you spam/junk folder


Should none of the above work, please reach out to Gelato Support team.  

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