Gelato shipping profiles for Shopify have been created to allow you to easily mirror the shipping costs Gelato will charge you to your customers at checkout.
Gelato shipping profiles are automatically created in your Shopify store when you connect your store to Gelato and products are automatically assigned to the relevant shipping profile when you add a new product from Gelato. If you already have existing products in your Shopify store, you will need to manually assign them to a Gelato shipping profile (or to your own shipping profiles).
Important: All new products you add to your Shopify store using the Gelato integration will be automatically assigned to a shipping profile which will reflect the flat shipping rates we offer. If you want to offer a different shipping rate for some products, you must create your own shipping profiles in Shopify (e.g. for free shipping rate) and assign your products to those. Please do NOT make changes to Gelato shipping profiles as these won't be retained.
The Gelato shipping profiles can be accessed from your Shopify account by clicking on Settings > Delivery and shipping > App shipping profiles.
Note: Please note that shipping profiles might change over time to reflect changing shipping costs. Also, it is not possible to charge an exact flat rate on Shopify due to some technical limitations - you can read more about this here.
Tip: You can read more about Shopify shipping profiles in Shopify Help Center.