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Do you provide any automated shipping and tracking information to my end-customers via Shopify?

Gelato is a fully white-labelled solution. As such, we don't send any information directly to your end-customers. 

At the same time, we forward shipping information along with tracking number to Shopify. If you use Shopify built-in shipping notifications emails and SMS, this will also trigger Shopify shipping notifications to your end-customers. If that Shopify shipping notification email template includes tracking number, that will also be included.

You will then see the following in your order history in Shopify:

Screenshot_2021-02-05_at_11.19.06_PM.png

Although it says "Gelato: Print on demand sent a shipping update...", the notification will come from you and not directly from Gelato.

For more information, please visit Shopify Help Center:

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