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Do you provide any automated shipping and tracking information to my end-customers via Shopify?

No, we don't send any information directly to your end-customers as Gelato is a fully white-labelled solution. 

At the same time, we forward shipping information along with tracking number to Shopify. If you use Shopify built-in shipping notifications emails, this will also trigger Shopify shipping notification email to your end-customers. If that Shopify shipping notification email template includes tracking number, that will also be included.

For more information, please visit Shopify Help Center.

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