Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Getting Started Guide (Etsy integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

Do you provide any automated shipping and tracking information to my end-customers via Shopify?

Gelato is a fully white-labelled solution. As such, we don't send any information directly to your end-customers. 

At the same time, we forward shipping information along with tracking number to Shopify. If you use Shopify built-in shipping notifications emails and SMS, this will also trigger Shopify shipping notifications to your end-customers. If that Shopify shipping notification email template includes tracking number, that will also be included.

You will then see the following in your order history in Shopify:


Although it says "Gelato: Print on demand sent a shipping update...", the notification will come from you and not directly from Gelato.

For more information, please visit Shopify Help Center:

Was this article helpful?
2 out of 2 found this helpful