Yes, Gelato always acts as your silent partner. Your customers never need to know that we were involved as we’re a white-label drop shipping company.
You are the public face of the business, and keep full control over customer service and marketing.
In addition, all of our products are white-label and your orders are shipped in plain packaging. Also, the name of your store will automatically be displayed on each shipping label. We also don't include any receipts or invoices inside packages (You could still download PDF copies of receipts/invoices for individual orders via Gelato Dashboard - as explained here)
Please note that branded packaging is currently available only for selected customers in a beta version. You can learn more about it here.