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How can I delete my account?

We're so sad to see you go! If there is something we can do to change your mind, please do let us know by contacting our support team.

If you really have to delete your account, we recommend you complete the following steps before deleting your account:

Recommendation 1: Disconnect your ecommerce stores from Gelato

If you currently have any ecommerce stores connected to us, we recommend you disconnect your store from Gelato before deleting your account. You can do this by selecting your store on the Stores section and selecting Store settings. There will be an option at the bottom of the page to delete your store. 

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There may be additional steps you need to take, depending on the ecommerce platform you are using. You can read more about it in the articles:

How do I disconnect my Shopify store from Gelato?

How do I disconnect my Etsy store from Gelato?

How do I disconnect my WooCommerce store from Gelato?.

Recommendation 2: Unsubscribe from Gelato+

If you currently have a renewing subscription to Gelato+, we recommend you cancel your subscription by navigating in the sidebar to Billing > Subscription Plan. This will prevent you from being charged for the subscription after closing your account. You can then select your subscription and cancel it. You can read more about it in the article How can I cancel my Gelato+ subscription?.

Deleting your account

If you want to delete your account permanently, you can do so by navigating to the Company Info page by going to Settings > Company and clicking on the Delete company account button at the bottom of the page.

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Share your Feedback

We would love to collect your feedback about why you would like to delete your account and which areas of the experience did not meet your expectations. Please feel free to reach out to Gelato Customer Support to share your input.

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