Yes, you can withdraw money from your Gelato Wallets with a few simple clicks.
- Click on your initials in the upper right corner of the dashboard and navigate to Billing > Payment > Wallets and find the Gelato Wallet you want to withdraw money from
- Click on the 3-dot menu on the right and select Withdraw money
- Input the amount you want to withdraw and click on the checkbox to confirm you understand the process
The withdrawal amount cannot exceed the balance available at the moment
- Finally, click on Confirm withdrawal request
Please note that this action cannot be undone and the transfer of the funds will take up to 3 business days.
The refund may be returned to your account in multiple transactions based on the quantity initially paid. For example, a refund of $30 may appear in two records of $19 and $11.
If payment is cancelled or refunded while the original charge is still being processed, instead of the refund appearing as a new transaction for the same amount, the initial charge may simply disappear. Please revert back to your bank account to view if you can still see the original charge.