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What should I do if the "Personalize design" button doesn't show in my Shopify store?

If the "Personalize design" button doesn't show in your Shopify store checkout, this might be due to different reasons:

  • You haven't added a product with customizable elements. See how to do this here.
  • Your theme cannot support this feature. Please check the list of themes and the support available below.
  • You need to add a CSS class selector btn-addtocart to Add to Cart button HTML. Please refer to the documentation of your Shopify theme or contact the theme developer for more details on how to do that.

  • Tag <div data-gelato-customization="1"></div> is missing from the product description HTML. This tag is added automatically during the product publishing process but could have been removed when manually editing the product description via Shopify.Screenshot_2022-01-07_at_12.04.08.png

You can read more about how to style the "Personalize Design" button in your Shopify store here.

Note: If you are using a supported theme and you have verified that the <div data-gelato-customization="1"></div> tag is not missing, please contact the developer of the Shopify theme for support.

Supported Shopify themes support for advanced personalization

Theme Name Personalized Design Button Updated Customized Design in Cart thumbnail
Beyond Yes Yes
Brooklyn Yes Yes
Craft Yes Yes
Dawn Yes No
Debut Yes Yes
Editorial Yes Yes
Envy Yes Yes
Impulse Yes Yes
Loft No Yes
Minimal Yes Yes
Motion Yes Yes
Parallax Yes Yes
Prestige Yes Yes
Simple Yes Yes
Spark Yes Yes
Streamline Yes Yes
Studio Yes Yes
Supply Yes Yes
Symmetry Yes Yes
Warehouse Yes No
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