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What should I do if the "Personalize design" button doesn't show in my Shopify store?

If the "Personalize design" button doesn't show in your Shopify store checkout, this might be due to different reasons:

  • You haven't added a product with customizable elements. See how to do this here.
  • Your theme doesn't support this by default. If this is the case, please contact our Customer Support team.
  • Tag <div data-gelato-customization="1"></div> is missing from the product description. This tag is added automatically during the product publishing process but can be removed manually by editing the product description via Shopify.

You can read more about how to style the "Personalize button" in your Shopify store here.


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