Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? How can I check your product price?

Do framed posters come already mounted together (frame + poster)?

We currently don't offer to mount the poster and frame together before shipping to customers. We have chosen to do so to be able to expand our footprint of where we have poster+frames capabilities and be fast and effective in serving your customers.

In our experience end-customers are fine with putting the poster and frame together themselves especially as they typically get the posters and frames quickly with our service thanks to our multiple hubs across the world where we produce and ship framed posters from. 

If you are unsure about how to mount a poster into a frame, you can read more here: How do I mount a poster into the frame?

 
Was this article helpful?
1 out of 1 found this helpful