Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

Why don't you offer frames for all the poster sizes you sell?

Although we offer posters in 30+ sizes, we do offer frames (and framed posters) in 20+ sizes. The reason behind this is that we have optimized our portfolio based on what are the most sold sizes globally. We have developed our frame portfolio in partnership with some of the largest poster/frame selling brands to ensure that it is competitive and is aligned with the market's demand. 

 

Was this article helpful?
0 out of 0 found this helpful