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Welcome to Gelato API! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product pricing? How does the sign-up promotion work? Can I claim back the VAT of my order? Why do I get charged VAT on some orders and not others? VAT on local printing and delivery within EU Where do you print locally? How quickly do you deliver? How do I estimate the pricing for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check shipping method and tracking in the Gelato Dashboard?

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What does DDU mean?

DDU payment Incoterms (or Delivery Duty Unpaid) mean the receiver/customer will get contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer.