Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

Where can I find the order ID in the Gelato Dashboard?

Whenever the order is placed the order reference needs to be provided. It is usually an order ID from your shop or title. You can find the order IDs in your Gelato Dashboard.


1. Go to the Orders section to see the order history. You can see a Reference ID shown on the left-hand side.



2. Click on the order reference ID to open the order detail page, where you can review all the information regarding your order. The order ID is visible on the top of your screen.



Alternatively, you can also provide the URL of the order page, e.g. https://dashboard.gelato.com/orders/view/12abc345-ab12-12ab-a123-1234abcd5678

Tip: Whenever contacting Gelato Customer Service regarding order issues/queries please provide the relevant order ID so that we can find it in the system and assist you accordingly.

Note: The Receipt Number is not a valid order ID and it cannot be used for searching the order in our system.


Was this article helpful?
0 out of 0 found this helpful