Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

What should I set the shipping origin to in the shipping profiles for Etsy?

Etsy requires that each shipping profile has a shipping origin. That shipping origin will be shown on your product listing page. As Gelato has a distributed network of fulfilment partners across the world the shipping origin will not be accurate, as an order to the US will be produced in the US and for an order to Sweden, we will produce it in Sweden.

We recommend that you set the shipping origin to the location of your own store, or pick one of the countries where Gelato produces in. E.g. If your business is located in the UK then set the shipping origin to the UK.

Was this article helpful?
1 out of 4 found this helpful