Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Getting Started Guide (Etsy integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

Taxes in Europe

VAT refunds for non-EU businesses

Businesses not based in the European Union who incur VAT in connection with their activities in an EU country where they do not habitually supply goods/services (and so are not required to register for VAT) are entitled to deduct that VAT.

This ‘deduction’ is made by means of a refund from the EU country where they paid the VAT. You can read more here.

Below you will find the rules for how Gelato will be charging VAT within Europe.


Shipping from the EU to a country outside of the EU

When shipping material produced in an EU country to a customer located in a country outside the EU is treated as exports of goods from the EU and therefore VAT exempt.


VAT on cross border transactions within the EU

  • If you provide a valid EU VAT ID, supplies are treated as intra-community sales and are subject to zero-rated VAT, unless the VAT ID provided is registered in the country where we ship the printed materials from, as this would be considered a domestic sale. See below for the handling in the countries where Gelato is registered.

Note: Your EU VAT ID is added to your billing address in Gelato API. You should normally be able to reclaim VAT payments from your tax authorities.

  • If no valid EU VAT ID is provided with your billing address in Gelato API, we will charge VAT in the delivery country where Gelato is VAT registered.


VAT on domestic transactions within the EU

There is a difference between how countries are handling VAT. Please refer to this article for specific information about each country: VAT on local printing and delivery within EU.


Charging VAT

Selling to European customers you also need to consider charging VAT. 

Important: We strongly advise you to consult a tax specialist to find out your specific obligations.

If you're based in the EU, you should register in the same country that your business is located.  In addition, each country has defined a distance selling threshold and if you reach the threshold of any European country, you may also have to register and remit VAT in that country.

Was this article helpful?
0 out of 0 found this helpful