Go to Dashboard

How can we help?

Popular articles Welcome To Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce Why do Packaging Insert and Branded Label matter? Don’t they just increase costs? Are Packaging Insert and Branded Label available with all subscription plans? Are Packaging Insert and Branded Label available for all products and regions? Can I select to deliver Packaging Insert and Branded Label only to a specific country? Can I activate a Packaging Insert and/or Branded Label at a product type level (e.g. Poster) or at a variant level (e.g. Museum-Quality Matte Paper Poster)? How can I check your product price? What is the design editor? What are the design requirements for PDF uploads? How can I save my design in Gelato? How does the integration with Getty Images work? How does the integration with Shutterstock work? What print products do you offer? What's the difference between Ready-to-Hang Framed Posters and Framed Posters? Frames & Hangers - Stock Status Why do I get charged VAT/tax on some orders and not others? How do I add Gelato products to my Shopify store? How do I move my existing Shopify products to Gelato? How can I import orders from Shopify? How can I order customized designs through Shopify? Can I add a new variant to an existing product in Shopify? How can I delete a product or variant from my Shopify store? How do I set up shipping in Shopify? Why aren't my customers charged an extra shipping fee for additional items (Shopify)? How do I automatically apply Gelato live shipping prices to my Shopify store? How can I disable the vendor name under the product title in Shopify? How do I add Gelato products to my Etsy store? How do I move my existing Etsy listings to Gelato? How can I order customized designs through Etsy? How can I delete a product or variant from my Etsy store? How do I set up shipping for Etsy? What should I set the shipping origin to in the shipping profiles for Etsy? Do I have to list Gelato as a production partner on Etsy? How Can I Import Orders From WooCommerce? How do I add Gelato products to my WooCommerce store? How do I move my existing WooCommerce products to Gelato? How can I order customized designs through WooCommerce? Can I add a new variation to an existing product in WooCommerce? How can I delete Gelato products from my Woocommerce store? How do I set up shipping for WooCommerce? How do I automatically apply Gelato live shipping prices to my WooCommerce store? How can I import orders from Wix? How can I import orders from Squarespace? How can I import orders from BigCommerce? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? What is the manual order approval workflow? What is our default order approval workflow? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order? What is Gelato+? Gelato+ Subscription FAQs

How can we help?

Taxes in the Americas

Sales Tax in the United States

Gelato charges sales tax when the printed materials are delivered to the following states, territories, and districts in the United States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming.

Note: This may change without notice should Gelato get economic nexus in a new state or add a new printer to its network. 

Gelato will not charge sales tax for printed materials exported outside the United States.

When selling products from Gelato in the USA, please consider obtaining a Resale Certificate.

Sales tax in Canada

GST/HST is charged for orders printed locally in Canada. Canadian Federal GST is charged at 5%. This is combined in most Provinces with the local PST, which are set between 0% and 10%, to create a

Harmonized Sales Tax (HST) rate as in the chart below:

Province
GST
HST
QST
PST
Total Rate
Alberta 5% - - - 5%
British Columbia 5% - - 7% 12%
Manitoba 5% - - 7% 12%
New Brunswick 5% 10% - - 15%
Newfoundland and Labrador 5% 10% - - 15%
Northwest Territories 5% - - - 5%
Nova Scotia 5% 10% - - 15%
Nunavut 5% - - - 5%
Ontario 5% 8% - - 13%
Prince Edward Island 5% 10%   - 15%
Quebec 5% - 9.975% - 14.975%
Saskatchewan 5% - - 6% 11%
Yukon 5% - - - 5%

VAT in Chile

When a local Chilean customer places an order for print products on the Gelato website, it enters into a service contract with Gelato Chile and will receive an invoice from Gelato Chile. 

For domestic sales from Gelato Chile to local customers, 19% VAT will be added.

If the customer billing entity is outside Chile and would like to pay for printed materials delivered in Chile, Gelato ASA will bill the customer for the printed material. Because Gelato ASA is not registered in Chile for TAX purposes, no Chilean VAT will be included in the invoice from Gelato ASA to the non-Chilean customer.

Indirect Taxes in Brazil

When a local Brazilian customer places an order for print products on the Gelato website, it enters into a service contract with Gelato Brazil and will receive an invoice from Gelato Brazil. 

Gelato Brazil will charge Brazilian customers: 1,65% PIS and 7,6% COFINS (i.e. 9,25% cumulative under APM), and 2% ISS (if Gelato Brazil is incorporated in São Paulo).

If the customer billing entity is outside Brazil and would like to pay for printed materials delivered in Brazil, Gelato ASA will bill the customer for the printed material. Because Gelato does not have a PE (permanent establishment) in Brazil, no Brazilian VAT will be included on the invoice from Gelato ASA to the non-Brazilian customer.

 

Related articles

Was this article helpful?
0 out of 4 found this helpful