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Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) What hangers are a good fit for my poster size? How can I order a framed poster? What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

What's retail price?

The retail price is the amount you charge your customer for your product. The difference between your retail price and Gelato's price is your profit. So, if Gelato charges you EUR 11.13 for fulfillment and your retail price EUR 15, your profit is EUR 3.87 - see example below.

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Placing orders via the Gelato Dashboard

If you are placing a manual order via the Gelato Dashboard, you will be able to indicate a retail price for both the product and the shipping - this will be reflected on the commercial invoice that might be added to your parcel in case of international shipping. 

 

Adding products to your e-commerce store

When you are adding a product to your Shopify or Etsy stores, you will be asked to indicate the retail price and/or your profit for each product variant/variation you are uploading.

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