Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

How can I import orders from Shopify?

You can easily transition your future orders and products to Gelato by using the Import order functionality. It will create all orders that you receive in Shopify as draft orders in Gelato. The orders will have status Not connected and you can choose if you want to connect or ignore each order item in the order. Once you have connected an order item any future order with the same product will be automatically processed for you (in accordance with your store settings). 


Tip: We highly recommend using Import orders regardless of the number of orders or products. If you for example process all orders each day that come in as Not connected then you will within a few days have connected most of your best selling products, and having spent only a few minutes each day doing so.


How to activate Import orders

You activate Import order by going to Stores > Select a Shopify store > Settings and check the box for Import not connected orders.


Once it is checked all orders coming into your Shopify store will be added into your order list. You will also get an email notification saying that an order requires that one or more order items require action.


Taking action on an order that is "Not connected"

Go to the specific order. For each order item that is not connected, you can choose between two actions: Connect or Ignore



If you select Connect you go through the process of connecting the product to be fulfilled via Gelato for both this specific order and for any future orders that contain the same order item. 

If you select Ignore you get 3 options: 

  1. Ignore this item for this order. Any future order with one of these items will create a new Not connected order and you will again get the choice to connect or ignore it. 
  2. Ignore this variant for all incoming orders. Any future order with one of these items will not create a new Not connected order (assuming there are no other Not connected items in it also)
  3. Ignore this product for all incoming orders in all variants. Any future order with any variant of the product will not create a Not connected order. 


Was this article helpful?
1 out of 1 found this helpful