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How do I change the product configuration of a Shopify product connected to Gelato?

If you have already connected some products from your Shopify store to Gelato, you might want to make changes to the product (or to some specific variants) without having to delete the whole product. E.g. you might want to change the paper type or the size of a poster or the color of a t-shirt.

Here are the steps to follow:

  1. From the Stores section, click on your store - all your products will be shown there. If some products don't show, click on Sync products at the top right of the page.
  2. Select the product you want to edit.
  3. Find the variant you want to edit, click on the 3 dots, and select Disconnect - this will disconnect this variant from Gelato which means that Gelato won't be fulfilling orders for this variant anymore.
  4. Once the variant is disconnected, click on Connect to Gelato and follow the product creation flow again to select the product and characteristics that this variant should have. As part of the flow, you will also be asked to re-upload a design which is what will be printed when this variant is ordered from your store.

Mockups for variants of the new type will not be sent through to Shopify. However, Gelato+ members can easily download high-quality mockups and upload them to Shopify. Alternatively, while editing the design, you can select preview in the design editor and right-click and download the available mockup images.  

If you want to edit the design, media, details, or price of the products you should follow the guidelines here: Can I change the details of a Shopify product connected to Gelato

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